Frequently Asked Questions

CANDLES

Q) Why chose a pure soy candle? 
A) Soy wax is composed of natural materials and lacks toxins, carcinogens, or pollutants. Soybeans are sustainable, serving as a renewable resource that emits less soot and toxins than paraffin wax candles. They also burn more evenly, reducing wasted wax. Soy wax candles burn 40–50% longer than paraffin wax candles. It is biodegradable, cruelty-free, suitable for vegans and offers a superior scent throw compared to paraffin wax candles.

Q) Why wood wicks?
A) Wooden wicks produce less smoke and toxins than cotton wicks, and create less carbon buildup and ash. They burn more slowly and evenly than cotton wicks, and can last up to 25% longer. They can increase the fragrance throw by up to 35%. They make a crackling sound when burning, which can create a calming ambiance. Wooden wicks are more sustainable than cotton wicks, which are produced using a lot of pesticides and water. They are easier to light and non toxic too.
 
Q) Why double wood wick candles?
A)Doubling the wood wick in YSIO candles gives you a log fire-like flicker and crackle while significantly slowing down the candle burn time, providing more opportunity to savor the candle's scent.
 
Q) How long do your candles burn from?
A) Small 9cl candles burn up to 12-15 hours. Regular 30cl candles will burn up to 60 hours and three wick 50cl candles burn up to 110 hours.
 
Q) Will I be able to smell the candle scent when burning?
A) Yes of course. All YSIO; candles are handmade by hand mixing and pouring so that you can guarantee you will get that amazing fragrance all the way from start to finish of your candle.


DIFFUSERS 

Q) How do Reed diffusers work?
A) Reed diffusers are very low maintenance. They are a mixture of base liquid and fragrance / essential oils that readily evaporates when they come together. The liquid travels up through reeds to steadily release an aroma into your room.
 
Q) Do I need to turn the reeds in my diffuser?
A) Not really. With these fibre reeds you will see that the fragrance infuses from the bottom and soaks the whole reed meaning you're not obliged to turn them. However due to how long these beauties last, you may want to turn just to rid any dust that gathers or enhance the scent. 
 
Q) Do your diffusers come with reeds?
A) Absolutely! You will receive 5/6 grey fibre reeds with every reed diffuser order.

Q) How long do your reed diffusers last? 
A) 50ml Reed diffusers last upto 6 months and 100ml diffusers last an amazing up to 12 months. Don't worry though, if you want to change over the scent in a room from time to time, just pop in your silicone stopper that comes with the bottle to reserve for a little while.

Q) How do you use mini travel diffusers?
A) Unscrew the wooden top, remove the plastic seal cap, screw the wooden lid back on. Hang or place upright in car or wardrobe, simply turn to release scent which will then come through the wooden lid and the lace reeds. Note, only turn when you can no longer smell the scent and this will help the diffusers last up to 3 months!

PERSONAL FRAGRANCE

Q) How do I use the rollerballs?
A) These can be used as a natural perfume by simply rolling on to pulse points, wrists and behind ears. They help aid relaxation, sleep due to the aromatherapy essential oils. They can also be used as cuticle oil and even adding a few drops to a bath can help take bath time to the next level of relaxation too.
 
Q) How long do your perfumes last?
A) Fragrances scent time can vary from person to person based on ph levels. However, the majority of people report that YSIO; fragrances can last most of the day.
 
Q) What is the base for your solid perfumes?
A) YSIO; solid perfumes are made using a base of coco butter, shea butter and candelilla wax. This allows us to keep them vegan and be better for your skin than most other solid perfumes.

Q) What is the base for your rollerball fragrances?
A) The base used for YSIO; rollerballs is sweet almond oil. If you have a nut allergy and would like me to make you a nut oil free version using jojoba oil, please use the contact page (https://ysio-uk.shop/pages/contact-us) to request this when you order.
 
Q) What's the difference between Rollerballs and Perfumes?
A) YSIO; rollerballs are sweet almond oil based with essential oil blends. YSIO; perfumes are perfumers alcohol based with fragrance oils.
 
ORDERING

Q) I cant find the scent I'm looking for, can I request scents?
A) If I have it, you can request it.. please use the contact page (https://ysio-uk.shop/pages/contact-us) to request this.
 
Q) How do you package your products? 
A) Candles and Reed diffusers will always be gift boxed in a white box with thee YSIO; teal branded ribbon. 
 
YSIO; 

Q) Why YSIO;?
A) https://ysio-uk.shop/pages/about-ysio
 
Q) Who runs YSIO;?
A) My name is Amy, I am the founder, creator, maker and saleswoman for YSIO;.
 
Q) Where can I find your products?
A) You can find YSIO; products on this website as well as on Shop. Products are also available at certain markets (https://ysio-uk.shop/pages/where-to-find-us-in-person). 
 
Q) Are your products all vegan?
A) Yes, all YSIO; products are vegan and cruelty free. 

Q) My Question is not answered above, how can I ask it?
A) Please use the contact page (https://ysio-uk.shop/pages/contact-us) to ask your question.